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channelIT Visionaries

Your #1 source for actionable insights, lessons learned, and exclusive interviews with trailblazing CIOs, CTOs, and CISOs.

Released once weekly. Presented by Zayo.

Featured Episodes

Most Recent Episodes

Harini Gokul: Channeling the Customer’s Voice with Harini Gokul, Head of Customer Success at Amazon Web Services

Working backward from problem to customer solution is the method that Harini Gokul uses in her role leading customer success at Amazon Web Services. Understanding what it means to be “customer-obsessed” is Harini’s favorite part of being on a team with “big builder energy.” Also, she describes some of the cloud-central innovations on the horizon that she is most excited about.

Tony Bates: Experience as a Service Through Empathetic Corporate Leadership with Tony Bates, CEO, Genesys

Tony Bates, CEO of Genesys, describes the inspiration behind his book, “Empathy In Action: How to Deliver Great Customer Experiences at Scale” and how empathy has shaped the culture at Genesys. He explains that implementing a framework of empathy for both employees and consumers results in greater outcomes for customers. Bates shares how Genysys's empathy-based framework for customer satisfaction is leading it to create personalized experiences for its customers and guiding the company to believe that Experience as a Service should be its own brand category.

Sinan Eren: Securing Underserved Organizations with Sinan Eren, the VP of Zero Trust Access at Barracuda

Sinan Eren, VP of Zero Trust Access at Barracuda Networks, outlines his philosophy of zero-trust access, and chats about how many underserved businesses and institutions, including SMBs, remain less secure. He makes the point that the best way to serve security to SMBs is through services provided to SMBs by MSPs. He also shares a little about how his interest in security began.

Dr. Robert Blumofe: Integrating Security and Performance with Dr. Robert Blumofe EVP & CTO, Akamai

Dr. Robert Blumofe, the EVP & CTO of Akamai, unveils the complexity of Akamai’s software, outlining the roles the software plays in the marketplace. Akamai is a proprietary stack of software that acts as a layer of functionality between Akamai customers and their customers. The acceleration of distributed work has created a massive opportunity for Akamai to lead the development and redefine what working on ‘the network’ really means.

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