Lauren Pufpaf, CEO of Feed Media, shares how music drives emotion, behavior & CX — sometimes more than Valium. 🎧
channelExperts of Experience
Dive deep into the world of customer experience. Hosted by Lauren Wood and featuring some of the smartest business minds of the day.
Most Recent Episodes
Carlie Bissler of McKesson shares how leaders can guide teams through AI-driven change with empathy, trust, and adaptability.
Colin Strother of Rochester Electronics shares how a trip to Brazil sparked a global CX transformation powered by trust, tech, and AI.
Casper Overbeek of CitizenM shares how technology, AI, and human design turned a hotel brand into Marriott’s newest acquisition.
Discover how AI is transforming marketing, customer experience, and the future of brand loyalty with Steven Van Belleghem.
Cybersecurity isn't just IT’s job… it's your CX edge. Discover how trust, data, and human error shape the customer experience
Discover how to turn everyday service into standout experiences with Geoff Ramm’s “Celebrity Service” CX strategy.
Head of Customer Experience Abhii Parakh breaks down Prudential’s cultural commitment, AI-driven innovations, and scaling customer obsession.
Cisco’s Ben Taylor shares why content marketing is irrelevant—and how empathy-led strategy is driving 5x pipeline growth.
