channelExperts of Experience

Dive deep into the world of customer experience. Hosted by Lauren Wood and featuring some of the smartest business minds of the day.

Most Recent Episodes

Michael Bair: 19 – The Ultimate Guide to Ecommerce CX

In this conversation, Michael Bair, SVP of Customer Experience at Figs, shares insights on creating a seamless end-to-end customer experience in ecommerce. He emphasizes the importance of investing in all touchpoints of the customer journey and understanding customer expectations. Michael also discusses the key elements of a great customer experience, including on-site experience, shipping and delivery, and support. He highlights the need for clear descriptions, self-serve tools, and resolution-focused support.

Megan Bednarczyk: 18 Innovation in Education: Duolingo’s Approach to Immersive Learning with Megan Bednarczyk

Join us as, Megan Bednarczyk, staff product designer at Duolingo, gives us a deep dive into the use of generative AI in the language learning app and how users are getting the most out of the technology. Megan shares how GPT-4 opened up new possibilities for personalized and immersive language learning experiences and she emphasizes the importance of testing and iterating with users to ensure the effectiveness of the AI-powered features. Megan also discusses the strategies used to create an addictive and engaging experience for Duolingo users.