Optimizing the Customer Experience With Stacey Goodman, EVP and CIO, Prudential Financial

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Upleveling the customer experience is a primary focus for legacy financial company, Prudential Financial. Stacey Goodman, EVP, and CIO at Prudential Financial describes what digital transformation looks like at a company with 145 years of history. She explains how her strategy for tech innovation is wed to what customers desire and delves into Prudential’s new way of thinking about team building and innovation. Enjoy this episode! 

Tune in to learn:

  • About the opportunity Goodman seized by joining Prudential  (08:27)
  • What Goodman is excited about bringing to the business (15:40)  
  • Challenges and roadblocks Prudential is constantly overcoming (20:48)
  • Attracting and retaining talent (23:05)


About the Guest:

BIO: Stacey Goodman is executive vice president and chief information officer of Prudential Financial. In this role, she oversees information technology, including cybersecurity, across Prudential’s locations worldwide to deliver added value for customers, employees and shareholders through the optimal use of data, information, and digital and technology platforms.

Goodman joined Prudential in July 2019 with over 25 years of experience leveraging technology to create competitive advantage and business success for leading financial institutions.

Previously, Goodman served as the chief information officer at Freddie Mac, responsible for the technology division, and served on the Senior Operating Committee. Prior to that, she was executive vice president and chief information and operations officer for CIT, where she was a member of the Executive Management Committee and led technology and operations globally. During her time at CIT, Goodman revitalized and modernized core platforms to support business growth, productivity, mobility and regulatory goals. CIT was recognized by CIO Magazine with a Top 100 award in 2016 for the technology transformation under her leadership.

Prior to CIT, Goodman was the divisional chief information officer of Global Technology and Operations at Bank of America, where she built and led the enterprise development and operations team through transformation in response to sweeping regulatory changes, supporting both control functions and business units including risk, compliance, treasury, investments, legal and audit. She also held global leadership positions at UBS and PaineWebber and started her career at Salomon Brothers.

Goodman is known for her business acumen, strategic perspective, operational execution, collaborative leadership style and her appetite for taking on new challenges. She received her B.A. from Syracuse University and earned her Six Sigma certification in 2007. She has served on the U.S. Treasury’s Office of Financial Research’s advisory committee.

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Episode 388