Links:
Full Show Notes & Links – http://bit.ly/2SjVdKN
Convince & Convert – convinceandconvert.com
Jay’s Twitter – twitter.com/jaybaer
Jay’s LinkedIn – linkedin.com/in/jaybaer
5 Key Takeaways:
– Everything you put your name on is a business card on some level, especially when it comes to creating content.
– Word of mouth is and always has been the best strategy for growth, and brands should develop specific strategies to generate it.
– Customer feedback is a gift. It should be studied and incorporated into strategy.
– Individual customer feedback stories can be misleading. It’s important to study in a quantitative way.
– “Answer every customer in every channel every time, do it as quickly as possible, and use empathy.” – Jay Baer
Bio:
Jay Baer is the founder and president of Convince & Convert, an analysis and advisory firm that creates digital marketing strategies. Jay is a multi-time founder, a global keynote speaker, and multi-time author. His latest book is called Talk Triggers and it comes highly recommended from the team here at Marketing Trends.
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