On this episode, Karen Wood-Maris, VP of Revenue Operations at SoftBank Robotics America, discusses the impact of robotics and automation on customer experience, the role of revenue operations in customer success, and the use of data to drive growth and customer satisfaction. Karen also explores the importance of human touch in customer interactions and the potential for robotics to elevate human roles.
Key Takeaways:
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- The impact of robotics and automation on customer experience
- The role of revenue operations in customer success
- The use of data to drive growth and customer satisfaction AI’s impact on data processing and customer experience
- The role of robotics in elevating human roles
- The importance of health metrics in tracking customer success
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How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more.
Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.
About the Guest:
“Revenue Operations and Customer Experience executive responsible for driving material revenue growth across Sales, Ecosystems, Customer Success, Marketing, Product and Operations. SLT member. Lead cross-functional initiatives to 1) increase sales momentum, 2) expand margin and revenue, 3) improve retention, 4) scale Enterprise-grade Ecosystems & partner channel operations, and 6) accelerate cashflows. Lead digital transformation via robotics, data, and AI to disrupt legacy practices and create higher value”
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How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more.
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Mission.org is a media studio producing content alongside world-class clients. Learn more at http://www.mission.org.
