channelExperts of Experience
Dive deep into the world of customer experience. Hosted by Lauren Wood and featuring some of the smartest business minds of the day.
Most Recent Episodes
Irina Gutman, Global AI Leader at Salesforce, on agentic AI, conversation design, AI managers, and smarter data management.
Kerry Bodine (Outside In, Bodine & Co.) on AI & CX: Human-centered design, data readiness, ethical AI, and the future of customer experience.
Tune in to this panel interview with AI agent expert, Bernard Slowey, SVP of Digital Customer Success, at Salesforce.
Marybeth D’Souza (Deloitte Consulting) reveals 5 key trends shaping CS: identity crisis, AI, digital scale, CS as a mindset, and alignment.
AI is reshaping CX, but are companies ready? Accenture's Kevan Yalowitz breaks down AI adoption, customer trust, and the power of obsession.
Mark Rampolla, founder of ZICO & partner at Ground Force Capital, on how culture shapes CX, hiring for impact & what customers really buy.
Trust is the foundation of CX. Salesforce’s Michael Maoz reveals how brands build — or break — it and why AI can’t replace human connection.
Stacy Sherman, CX speaker & expert, shares how to balance AI, data & empathy to create customer & employee experiences that actually work.
