Tune in to this panel interview with AI agent expert, Bernard Slowey, SVP of Digital Customer Success, at Salesforce.
Tune in to this panel interview with AI agent expert, Bernard Slowey, SVP of Digital Customer Success, at Salesforce.
Marybeth D’Souza (Deloitte Consulting) reveals 5 key trends shaping CS: identity crisis, AI, digital scale, CS as a mindset, and alignment.
AI is reshaping CX, but are companies ready? Accenture's Kevan Yalowitz breaks down AI adoption, customer trust, and the power of obsession.
Mark Rampolla, founder of ZICO & partner at Ground Force Capital, on how culture shapes CX, hiring for impact & what customers really buy.
Trust is the foundation of CX. Salesforce’s Michael Maoz reveals how brands build — or break — it and why AI can’t replace human connection.
Stacy Sherman, CX speaker & expert, shares how to balance AI, data & empathy to create customer & employee experiences that actually work.
Mike Raker, Maximus CTO, on fixing gov services: Why listening beats tech & how to leave no citizen behind in the CX revolution.
Learn how Northwell Health redefines patient and physician care with innovation, data, and efficiency. A must-listen for CX and B2B experts.