Cisco’s Ben Taylor shares why content marketing is irrelevant—and how empathy-led strategy is driving 5x pipeline growth.
channelExperts of Experience
Dive deep into the world of customer experience. Hosted by Lauren Wood and featuring some of the smartest business minds of the day.
Most Recent Episodes
Katie Bianchi, CCO at Palo Alto Networks, shares the step-by-step playbook for rolling out AI agents by empowering the experts already on her team.
Irina Gutman, Global AI Leader at Salesforce, on agentic AI, conversation design, AI managers, and smarter data management.
Kerry Bodine (Outside In, Bodine & Co.) on AI & CX: Human-centered design, data readiness, ethical AI, and the future of customer experience.
Tune in to this panel interview with AI agent expert, Bernard Slowey, SVP of Digital Customer Success, at Salesforce.
Marybeth D’Souza (Deloitte Consulting) reveals 5 key trends shaping CS: identity crisis, AI, digital scale, CS as a mindset, and alignment.
AI is reshaping CX, but are companies ready? Accenture's Kevan Yalowitz breaks down AI adoption, customer trust, and the power of obsession.
Mark Rampolla, founder of ZICO & partner at Ground Force Capital, on how culture shapes CX, hiring for impact & what customers really buy.
