channelExperts of Experience
Dive deep into the world of customer experience. Hosted by Lauren Wood and featuring some of the smartest business minds of the day.
Most Recent Episodes
Trust is the foundation of CX. Salesforce’s Michael Maoz reveals how brands build — or break — it and why AI can’t replace human connection.
Stacy Sherman, CX speaker & expert, shares how to balance AI, data & empathy to create customer & employee experiences that actually work.
Mike Raker, Maximus CTO, on fixing gov services: Why listening beats tech & how to leave no citizen behind in the CX revolution.
Learn how Northwell Health redefines patient and physician care with innovation, data, and efficiency. A must-listen for CX and B2B experts.
Can a focus on customer experience really drive business success? On this episode, Steve Martocci, the visionary behind SUPCO and Splice, shares why he believes prioritizing user needs leads to groundbreaking innovations and a loyal customer base. Plus, he describes the process to capture attention, build interest, and drive action by truly understanding your users.
Are traditional metrics like ROI failing to capture the true value of experience? Sujay Saha, President of Acquis Cortico-X, challenges the status quo and argues for a new framework: return on experience. He explains why focusing solely on monetary returns can be detrimental and how a broader perspective can lead to sustainable success. Plus, Sujay debunks common myths surrounding AI in the workplace and discusses how to approach digital transformation with a values-driven mindset.
Discover the limitless future of AI in CX with Salesforce’s Kishan Chetan. Learn how AI Agents drive smarter customer experiences.
Louis Giagrande, LG CMO, on AI, brand value, and enhancing customer experience in a flooded tech market.
