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What if instead of saying, “There’s an app for that,” the saying was, “There’s a bot for that?” And what if, instead of spending hours of your day performing repetitive tasks, a bot beneath the surface of your screen was doing the work for you?
“With RPA, you’re able to make the lives of people at work much, much easier. It improves their own lives, and improves the end customer’s life. It improves their business. It improves the value prop they provide. So that is the way I think about it. when you bring [RPA] together and say, I won’t sell you A.I., or I won’t sell you a cloud-native product. What I will sell you is an experience that allows you to do the things that you want to do in a way that makes sense to you and will be a delight for you to use and your end-user.”
Prince Kohli, the CTO of Automation Anywhere, a global enterprise RPA solution platform that brings robotic process automation to industries worldwide envisions a world where that’s the norm. On this episode of IT Visionaries, Prince discusses how RPA is changing the game when it comes to office efficiency. Plus, he details the future of RPA and whether we’ll see a future where everyone eventually will have a digital assistant.
Main Takeaways
iRobot: Robotics Process Automation is not about physical robots completing tasks. Instead, RPA is automated software that builds off a set of rules in order to complete repetitive tasks, such as invoicing. The software works in the background on computers, allowing employees to be more productive and creative with their time.
Discovery and Auditing: There are two core functions the Automation Anywhere teams follow when they begin working with a client. The first is the discovery process, when they go in and observe what processes could be automated. The second is through auditing, when they gather insights and data in order to build a secure bot.
There’s a Bot for That: In the future, most employees will have a digital assistant in some capacity, whether that is for filling out calendars or answering emails the technology is already there. It’s adoption that is the issue.
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For a more in-depth look at this episode, check out the article below.
What if instead of saying, “There’s an app for that,” the saying was, “There’s a bot for that?” And what if, instead of spending hours of your day performing repetitive tasks, a bot beneath the surface of your screen was doing the work for you?
“With RPA, you’re able to make the lives of people at work much, much easier. It improves their own lives, and improves the end customer’s life. It improves their business. It improves the value prop they provide. So that is the way I think about it. When you bring [RPA] together and say, I won’t sell you A.I., or I won’t sell you a cloud-native product. What I will sell you is an experience that allows you to do the things that you want to do in a way that makes sense to you and will be a delight for you to use and your end-user.”
Prince Kohli, the CTO of Automation Anywhere, a global enterprise RPA solution and platform that brings robotic process automation to industries worldwide envisions a world where that is the norm.
Kohli joined IT Visionaries, to discuss how RPA is changing the game when it comes to office efficiency. Plus, he detailed the future of RPA and whether we’ll see a world where everyone eventually has a digital assistant.
As one of the hottest technologies over the last few years, RPA, or robotic process automation, works to streamline repetitive processes, such as filling out invoices or updating itineraries, by using software technology to efficiently complete tasks. This allows employees to work on more creative or thoughtful aspects of their jobs. It’s a piece of technology that excites Kohli because of how it can impact an employees’ day-to-day workflow.
“Think of invoice processing, think of industrial automation,” Kohli said. “You can think of any kind of function — like people onboarding and finance functions— if you’re able to automate these, it makes the lives of employees better. It makes the lives of end customers better. That is what RPA does.”
To be clear, RPA is not physical robots performing office tasks, but rather software within a computer that is designed to understand repetitive functions and then figure out on its own what work needs to be completed based on the instructions designed within its programming. But according to Kohli, the technology is just beginning to scratch the surface of its possibilities.
“[Today], we are able to take any surface of an application, understand what it does based on how a person interacts with it, and therefore understand the data,” he said. “Because we have built [the software] in a secular way, that allows us to have as large a footprint as you want, and be able to work with anything that a person can because of how we observe it. We are able to observe things, and we are able to take the data, store it, analyze it and use A.I.”
According to Kohli, when Automation Anywhere meets with a client, its focus is on a few key functions, discovery opportunities and reporting, which includes auditing and gathering insights. During the discovery process, the team locates where a company can best utilize RPA.
“Often our journey starts with [customers saying], ‘Here’s what I know I will automate and here are the many other things I would like you to tell me how to automate,’” Kohli said. “Our discovery team then goes in and observes a person multiple times, and looks for patterns, and then recommends which should be automated. And then when you’ve decided what to automate, at the click of a single button, it automates them and puts them into the same platform.”
After the discovery process, the second half of the project centers around gathering data and insights from the discovery process and then reporting those findings back to the client. This process helps to ensure that the bot they are building is safe for use.
So does this mean that eventually all workers will have their own digital assistant? Their own bot that works in the background to make an employee’s life easier? To find out, listen to the full episode with Kohli.
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To hear the entire discussion, tune into IT Visionaries here.
