On this episode, Sastry Durvasula, the Chief Information and Client Services Officer at TIAA, discusses how TIAA uses technology, including AI, to improve the retirement experience for its customers. He also digs into the challenges of integrating new sources of data and the need for companies to reimagine their approach to technology and innovation.
Tune in to learn:
- The Impact of Gen AI on the Legal Industry
- How to Go About Implementing and Validating New Technologies
- Challenges Around Acquiring Technical Talent for Law Firms
- Tips For Evaluating Technology Solutions for Law Firms
- The Future of Law and Technology
- Fun Predictions: What Tech is Less Than Five Years Away
Mentions:
About the Guest:
“Sastry Durvasula is the Chief Information and Client Services Officer at TIAA, responsible for leading the global technology and client services organizations, and a member of the company’s Executive Committee. Sastry is also responsible for the company’s Global Data and AI, Global Business Services, Client Tech Labs and Partnerships across Retirement Services, Nuveen Asset Management, Wealth Management and other businesses and subsidiaries, and serves on the board of TIAA India. TIAA, a Fortune 500 company founded 100+ years ago, is a leading provider of secure retirements and outcome-focused investment solutions to millions of people and thousands of institutions, with $1.3 trillion in assets under management.
Most recently Sastry served as the Global Chief Technology and Digital Officer, and Partner, at McKinsey & Company. In that role, he led the strategy and development of the firm’s differentiating digital products and platforms, internal and client-facing technology, data & analytics, AI/ML, cyber and hybrid cloud ecosystem, and served as a senior advisor on client engagements.
Previously, Sastry held Chief Digital Officer, Chief Data & Analytics, CIO and global technology leadership roles at insurance broker and risk management company Marsh and at American Express, where he spent 15 years. He was also a consultant for several Fortune Global 500 companies.
Sastry brings a breadth of global experience in the technology, financial services, payments and insurance domains, and a proven track record in leading and transforming large organizations, shaping innovative digital strategies and experiences, driving complex risk and cyber security capabilities, and managing global P&Ls. He successfully led the development of strategic B2C, B2B and B2B2C products and platforms, FinTech and InsurTech partnerships, digital labs, M&A and new ventures.
Sastry is a passionate advocate for diversity and sustainability. He serves on the Board of Directors for Girls in Tech, the global non-profit dedicated to eliminating the gender gap in tech, and championed industry-wide initiatives focused on women in tech, including ReWRITE and Half the Board.
Sastry holds a master’s degree in engineering from the Indian Institute of Science, is credited with 35+ patents and plays a leadership role in technology industry/academia consortia. He is a lifelong learner, a recognized speaker and influencer, and recipient of several honors and awards.”
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