Marybeth D’Souza (Deloitte Consulting) reveals 5 key trends shaping CS: identity crisis, AI, digital scale, CS as a mindset, and alignment.
channelExperts of Experience
Dive deep into the world of customer experience. Hosted by Lauren Wood and featuring some of the smartest business minds of the day.
Most Recent Episodes
AI is reshaping CX, but are companies ready? Accenture's Kevan Yalowitz breaks down AI adoption, customer trust, and the power of obsession.
Mark Rampolla, founder of ZICO & partner at Ground Force Capital, on how culture shapes CX, hiring for impact & what customers really buy.
Trust is the foundation of CX. Salesforce’s Michael Maoz reveals how brands build — or break — it and why AI can’t replace human connection.
Stacy Sherman, CX speaker & expert, shares how to balance AI, data & empathy to create customer & employee experiences that actually work.
Mike Raker, Maximus CTO, on fixing gov services: Why listening beats tech & how to leave no citizen behind in the CX revolution.
Learn how Northwell Health redefines patient and physician care with innovation, data, and efficiency. A must-listen for CX and B2B experts.
Can a focus on customer experience really drive business success? On this episode, Steve Martocci, the visionary behind SUPCO and Splice, shares why he believes prioritizing user needs leads to groundbreaking innovations and a loyal customer base. Plus, he describes the process to capture attention, build interest, and drive action by truly understanding your users.
