On this episode, Shane Beardsley, Vice President of Guest Experiences and Communications at the Jacob K. Javits Center in New York City, discusses the ever-changing landscape of convention centers and the importance of creating a great event experience. He highlights the importance of understanding the needs of different event demographics and being adaptable to meet those needs and emphasizes the value of consistency, listening to clients, and building strong relationships to ensure repeat business.

Tune in to learn:

• Why Aggressive customer service and attention to detail are key in creating a great event experience.
• Why understanding the needs of different event demographics and being adaptable is crucial.
• The importance of consistency, listening to clients, and building strong relationships to ensure repeat business.
• How the Javits Center aims to provide a seamless and enjoyable experience for all attendees. 
• Methods for tracking success of an event.
• Why leading by example and creating a positive on-the-ground experience are crucial for customer experience leaders.

About the Guest:

“Shane Beardsley serves as the Vice President of Guest Experiences, overseeing the implementation of comprehensive and strategic programs designed to further enhance the customer experience throughout the Javits Center. In his role, Mr. Beardsley leads catering operations provided by Cultivated, an innovative collaboration among Levy, CxRA and the Javits Center, which has become a signature feature of the expanded convention center. With more than 20 years of experience in sales, marketing and operations in the New York region, Mr. Beardsley is redefining customer engagement with the creation of new projects and services at the Javits Center that will continue to set the event industry standard. Prior to joining the New York Convention Center Operating Corporation, Mr. Beardsley served as Director of Operations at the South Street Seaport and Rooftop at Pier 17 for the Howard Hughes Corporation and Senior Director of Operations and Events at the Webster Bank Arena at Harbor Yard in Bridgeport, CT. He holds a Bachelor of Science Degree in Sports Management from the State University of New York College at Cortland and a Master of Science Degree from Manhattanville College in Purchase, NY, where he currently serves as an Associate Professor.”

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