On this episode, George Hanson, the Chief Digital Officer at Mattress Firm, discusses how innovative technologies are revolutionizing the retail space and enhancing customer satisfaction. He emphasizes the importance of starting with customer needs and finding ways to transition from online to in-store experiences as seamlessly as possible. Plus, he talks about the central role of retail associates in the customer experience and the need to provide them with the tools and technology they need to succeed.
Tune in to learn:
- The Role of Sleep Experts in the Mattress Industry
- The Need to Preserve Human-to-Human Relationships in Retail
- The Importance of Building Trust and Transparency in the Age of AI
- How to Create a Seamless Online-to-Offline Experience
- How To Improve Sleep Health with Data-Driven Insights
- Why You Should Be Mastering the Art of Better Sleep
About the Guest:
“George Hanson is a digital & direct to consumer retail executive with extensive domestic and international P&L leadership experience. He has seen proven results in driving revenue growth across merchandising, marketing, technology, new market & new channel entry initiatives within specialty apparel/footwear/accessories retail and the fast casual restaurant industry; and across digital, direct, and retail channels. George is a trusted people leader known for leading and developing cross functional teams in a collaborative, positive and shared purpose environment.”
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