On this episode, Chris Zlocki, Global Head of Client Experience for Collier’s Occupier Services, explores the changing landscape of commercial real estate in today’s world. Chris emphasizes the importance of being a proactive and consultative partner to clients, understanding their needs, and driving meaningful change. Plus, he touches on the importance of both a top-down and bottom-up approach to creating a strong company culture. And when it comes to customer success, Chris emphasizes tracking the voice of the customer and how he uses the Net Promoter Score.

Key Takeaways:

• Commercial real estate providers need to be proactive and consultative partners, understanding clients’ needs and driving meaningful change.
• Employee engagement and productivity are key considerations in designing office spaces that attract and retain top talent.
• The future of real estate will be shaped by AI, and organizations need to be prepared for continuous change and adaptation. A strong company culture requires both a top-down and bottom-up approach.
• Centralizing data is crucial for providing a holistic view of information for clients.
• Tracking customer success involves gathering feedback through dedicated conversations and measuring Net Promoter Score.

 

About the Guest:

“Chris Zlocki is focused on ensuring Colliers’ Occupier Services clients receive exceptional service with a continuous improvement mindset. He oversees account growth, sets strategic direction, and drives innovation to maximize service excellence. Chris engages in regular strategic client engagement, spearheads the development of account executives and directors, and provides ongoing leadership for Technology and Consulting Services in the Americas.”

Chris engages in regular strategic client engagement, spearheads the development of account executives and directors, and provides ongoing leadership for Technology and Consulting Services in the Americas.”

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