If automation technology has the ability to revolutionize the way businesses operate, then what’s keeping so many from adopting it? Today, we are joined by two top minds from the world’s leading CRM platform Salesforce: Joyce Paul, Director of Research & Insights, and Shalini Mayor, Senior Director of Enterprise Automation. Tune in to hear Joyce and Shalini discuss how Salesforce is collaborating with its customers to make automation implementation faster, easier, and more personalized than ever.
Tune in to learn:
- Why some companies are slow to adopt automation (02:50)
- About the collaborative process at Salesforce (14:45)
- What successful automation implementation looks like (24:20)
- How automation is changing people’s lives at work and at home (28:25)
Mentions:
- “Good to Great: Why Some Companies Make the Leap… and Others Don’t” by Jim Collins
- Automation Is Just the Beginning for Business — Here’s How the IT Leaders Are Taking It to the Next Level
To view the episode transcript, please click here: Episode Transcript
About the Guests:
Joyce Paul:
“Joyce holds a Ph.D. in Anthropology of Performance and is an experienced leader and strategist for all things research and insights across consumer and enterprise products. Her superpower lies in creatively designing strategic plans for product development based on iterative customer experimentation. She brings to the table the power to activate research insights into actionable feature design and prioritization.
Joyce is a “people nerd” interested in ethics of research & helping people realize their potential. She cares deeply about diversity, inclusion, and equality. She currently leads research and insights for automation including long-range planning, customer touchpoints, triangulating insights, tactical research as well as operationalizing research.
In the past, she has created COVID adaptations for research methods, built E2E research methods to reduce IPD and CSS tickets as well as established and executed protocols for longitudinal studies with early adopters of RPA services. She is part of the leadership team on enablement, mentoring, diversity, and inclusion in her current role.
She is an artist and believes that art plays an important role in creating an equitable social fabric. She is the Founder of the Socially Conscious Artists Foundation SCARF www.scarf.global and runs a dance academy www.arpanarts.org”
Shalini Mayor:
“Accomplished security and risk professional with over ten years of experience in security and payments. Extensive experience in product management and leading and delivering on $100M+ programs. Built security and risk/fraud services from the ground up for new emerging products at Visa including Visa Checkout and Visa Token Services.
Dynamic and decisive leader, who is skilled at seeing projects from ideation through delivery.
Specialties: Financial Systems, Security, Risk, Fraud, Strategy, Innovation, Product Management, Agile Product Development, Market Planning, Analytics, Enterprise Architecture, Mobile, Credit Card Processing.”
IT Visionaries is powered by Salesforce Platform and Dreamforce. Did you know all the very best Dreamforce sessions are available free on salesforce.com/plus? We recommend watching the Platform and MuleSoft keynote to get the down-low on doing more with less and increasing efficiencies with automation.
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