A show about the the human struggles behind the creation of the world’s leading businesses. Each story is filled with the knowledge and inspiration you need to help you along your own journey.

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Season 01 / Episode 10

How to Create a Positive Company Culture, with Sander Daniels

Creating a culture with positive feedback loops and an emphasis on self-improvement starts from the top down. Taking the steps to receive, absorb and act on tough feedback is critical to growing as a leader and improving on those areas where you have weaknesses will lead to personal and professional growth for the entire organization.

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For more than a decade, Thumbtack has been steadily carving out a niche for itself. As one of the co-founders, Sander Daniels (Twitter, LinkedIn) worked day and night in the early days to get the company off the ground. He was powered by a belief that everything would work and that what they were building would be great, and he spread that message to all he encountered. But was that messaging actually undercutting him as a leader?

“If I were ever under any illusions previously about what I was good and not good at, well, then in that moment they were entirely shattered.”

It turns out that the way you communicate is deeply important, and learning to do so effectively — including how to give and receive feedback — is paramount in scaling a company. Sander learned the hard way how to change that way he went about communicating, and his journey provides helpful lessons to anyone trying to navigate their way through building company culture and leadership attributes.

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