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If you’re looking for insights into the trends of the eCommerce industry, look no further than Adam Rose, the Chief Talent Officer, of eCommerce Placement. Adam has had a long career as a recruiter, including the last decade at eCommerce Placement, the company he founded to focus on the industry he believed was the future. That bet has paid off, and as the eCommerce industry has grown and changed, Adam has been in the middle of it all.
What are the skills eCommerce based businesses are looking for? Where are eCommerce leaders focusing their attention and investing in growth? How is consumer behavior leading the shifts we’re seeing in the industry and how can those working in the industry be successful using analysis of that behavior? Which industries and companies are emerging as big-time players in the eCommerce landscape? Adam has the answers to all of those questions, and he shared them with us on this episode of Up Next in Commerce.
Key Takeaways:
- Ecommerce offers positions of the future, and right now very few colleges are offering programs that prepare students for them. Those who want to get into the industry need to be lifelong learners and seek out new knowledge
- Consumer behavior has completely changed, and industries are seeing a shift that they thought they would have years to prepare for, happen in just a few months. That has led to a movement to build Ecommerce teams quicker than ever before
- CPG companies are starting to heavily invest in Ecommerce, which presents an opportunity for people who want to work in Ecommerce the ability to work in a newly-entrepreneurial environment but with more resources
For an in-depth look at this episode, check out the full transcript below. Quotes have been edited for clarity and length.
Key Quotes:
“Any technology position is incredibly valuable right now for Ecommerce organizations. And that’s everything from engineering to product management, which is a really interesting field for a lot of people to get into that I try to steer people into because they’re always needed.”
“We’re working with clients that are in these spaces right now where they’re e-commerce volume is where they wanted it to be a year from now, but they haven’t hired accordingly because who knew? And they’re scrambling and that’s very common right now. But they know that things are going to continue to spike even after everything’s back to normal and digital transformation is going to be accelerated more so than ever before. There’s going to be increasingly heavy investments in e-commerce and omnichannel.”
“You’re going to see an increase in online volume just due to the fact that it’s becoming much easier. The barriers are breaking down.”
“What had really excited me prior to the pandemic was everything that was going on in regard to augmented reality and virtual reality and e-commerce. That was another field that was kind of teetering. We didn’t know if it was going to be successful. We didn’t know if that was going to be adopted. But now with people not going into stores as much, it makes a lot of sense. If you want to see what your beauty product looks like on you without even going into a store and you are able to do that just by holding your phone up… That is amazing. You can see your different hair colors, you can place that furniture in your room using your phone without even going into a store to see it. So there’s a lot of really neat things that they can do on AR and VR that can make customers a lot more comfortable shopping online than ever before.”
“When we first started, our business was very much comprised of fashion apparel companies and consumer electronics companies. It wasn’t until the past two, three years that CPG companies started investing very heavily in Ecommerce. We’re talking about food and beverage companies, we’re talking about consumer health companies. And it’s very exciting times for them where they’re figuring out direct to consumer, they’re figuring out the marketplace, they’re figuring out retailer.com. And they have very large complex businesses. A lot of these are very omnichannel too, where they have stores and they’re incorporating their mobile application into their omnichannel strategy.”
“There’s a lot of opportunity there for emerging CPG companies to provide a really interesting customer journey to their experience that they otherwise couldn’t. And that is beneficial if your product is a subscription-based. How do you maintain loyalty in a subscription environment? How do you differentiate yourself from a lot of other CPG brands out there? Maybe even ones that compete on price. So these companies are really trying to figure it out and hiring very large Ecommerce teams to do so.”
Bio:
Adam Rose is the founder and Chief Talent Officer of eCommerce Placement. Adam holds a Bachelor’s degree in Psychology and a Master’s degree in HR Management from Rutgers University. He has recruited in-house for companies such as Morgan Stanley, Goldman Sachs, AIG, and Pfizer. As the sole Recruiting Manager for Borderfree, a leading global eCommerce and international shipping startup, Adam scaled the business from 40 to 300 employees prior to the company’s successful acquisition by Pitney Bowes. Adam is an expert at recruiting candidates for eCommerce strategy and management, online marketing (including SEO/SEM, affiliate, display, CRM, email), marketplace (e.g. Amazon), retail.com, trade marketing, shopper marketing, merchandising, operations, and web analytics.
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Up Next in Commerce is brought to you by Salesforce Commerce Cloud. Respond quickly to changing customer needs with flexible Ecommerce connected to marketing, sales, and service. Deliver intelligent commerce experiences your customers can trust, across every channel. Together, we’re ready for what’s next in commerce. Learn more at salesforce.com/commerce
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Transcript:
Stephanie:
Hey everyone. Welcome back to Up Next in Commerce. This is your host, Stephanie Postals. And today I have Adam Rose on the show. How’s it going?
Adam:
It’s going great. Thank you. Really happy to be here.
Stephanie:
Yeah, I’m really excited to have you here too. Tell me how did you first get involved in the world of e-commerce? What led you to create this company?
Adam:
Yeah. So eCommerce Placement, we are a leading e-commerce recruitment firm and what we do is we work with online retailers, e-commerce technology companies, really anyone that touches upon e-commerce. And we’re recruiting across the full spectrum of e-commerce functional areas. So that’s leadership roles, strategy and management, digital marketing across the whole channels, site merchandising, operations, analytics, logistics and fulfillment, creative technology, the entire gamut. And we’ve been doing this for 10 years and e-commerce as you know has been growing year after year. So we’re just very fortunate to be in this space and one that’s really interesting.
Adam:
Yeah. So, well I’ve actually been in recruitment my entire career. It is all I know and all I can do. But I went to school and I have a bachelor’s degree from Rutgers in psychology and realized I didn’t really want to be a psychologist, but I minored in labor and employment relations, which is essentially HR. And that got me into thinking about recruitment or HR as a career. And I ended up getting my masters in HR manager at Rutgers as well. And when I got out of school, I started in more of a generalist HR role at a financial services company doing benefits and compensation and recruitment. And the recruitment piece is what I really liked and decided that’s what I wanted to stick with. So I was doing recruitment for several different financial services companies and then a little bit of pharmaceutical as well. And it wasn’t until I landed a corporate recruiting position at Borderfree that I got into e-commerce. And Borderfree was a startup e-commerce software as a service company.
Adam:
And what they did was they allowed US-based online retailers to sell their products overseas to international customers seamlessly. Just like if they were here within the US, yes. And we had about 50 employees at the time when I joined and I grew that company to about 350 before it was sold to Pitney Bowes, much larger organization. Yes, but it was there that I saw that e-commerce was a really hot industry, that folks were still figuring it out. It was a really cool industry if you’re an entrepreneur, if you like startup environments, which I did, very different from financial services and pharmaceutical. And I saw that there was a huge need for e-commerce specific recruiting agencies out there. We were working with some of the larger recruitment firms that were just very generalists. They didn’t focus in e-commerce, but they were trying to help us regardless.
Adam:
And I saw that they just didn’t have a good understanding of what we did, the types of candidates that we needed, where they’d be coming from, what they’ll be doing. And after a while I said to myself that I could do that. I see what these agency recruiters are doing on their end and honestly it seems better than what I’m doing on the corporate side because they’re not having to deal with a lot of the paperwork that I have to do, a lot of the internal struggles that I have. And they were doing the best part of recruiting, in my opinion, which is just proactively going out there and sourcing top talent. And that’s what got me into recruiting in the first place and got me excited about it. I think it’s one of the most strategic parts of business is bringing in the right talent, without that talent that your business may not be so successful. So that’s really what got me thinking about making the switch and 10 years later I’m really glad that I did.
Adam:
And what we’re really good at right now is just the fact that over the past 10 years, we’ve built this huge e-commerce talent network. We have our proprietary database of candidates, we utilize LinkedIn where we have a huge network and following there. And that’s a differentiator that a lot of other recruitment firms don’t have. And we’re also building very longterm relationships with prospective candidates, following them throughout their career. Just being there for them, regardless of whether or not we have opportunities for them in providing advice around their resume, around their career goals and that playing the longterm game is, in this business, I think very important.
Stephanie:
Cool. Yeah, that’s exciting. So how do you vet talent? Because it seems like, at least when I was at Google Day’s interview questions were kind of hard to rely on because people would get through and you’d be like, “How did you get here? You definitely don’t belong here.” So what are some good tips that you could give to other e-commerce brands who are looking to hire? What kind of interview questions or tactics or strategies do you do to vet candidates to make sure that they’re the right fit for the company and actually have the knowledge that’s needed?
Adam:
Yeah. So the first thing is that the company itself really has to have a good idea of what their needs are. And that’s our job too, is working with them initially to make sure that we’re all on the same page. And a lot of times our clients don’t even have job descriptions created. And then we have to work with them directly to create that job description and make sure that everything’s buttoned up so that when we are going out there and trying to identify the right candidate and speaking with them, we have really good sense of what they’re looking for. And I’m talking to them about what their day to day job looks like, the responsibilities, where these people should be coming from and what their soft skills are needed for these positions, everything. And then we go out there and we take a look and do some research to what similar companies, what are some of the competitors out there that maybe we should be tapping into?
Adam:
Job titles may differ between organizations too. So we’ll make a list of all the different job titles that could potentially match this position. And then we’ll do an extensive search on that end. And then once we get them on the phone, it’s really just conversational. We don’t do very hard hitting questions. Our goal is just to make sure that A, the candidate is interested, that this would be something that they could potentially see themselves doing in the future and that they also have the right skillset for it. And that comes out during a conversation when you’re just asking them, tell me a bit about your experience. Walk through your background with me. Do you have experience on this side of the business? And if not, is that something that you think you could tackle in your next role? So it’s really just getting to know the person.
Adam:
And then what we do is we send a summary of their experience, their resume, their compensation expectations over to the client and they decide from there whether or not they think this person might be the right fit and they’ll get them on the phone and usually to do an initial phone interview and go from there. But what we aim to do is really focus on quality over quantity. There are a lot of recruitment firms out there that kind of give us a bad rap by sending over 100 candidates for a position and-
Stephanie:
These people I Googled and they’re looking for work on LinkedIn.
Adam:
Exactly, exactly. And hoping that one of them sticks and they’re just throwing them at the wall. But we don’t do that. We send over three, four, maybe five candidates and these are all people that we feel you would at least benefit from by getting on a call with them. And our resume to hire ratio is insanely high. Our interview to hire ratio’s insanely high and we’re really proud of that.
Stephanie:
That’s awesome. So are there any skills that these e-commerce company companies specifically are looking for that are hard to kind of find right now? Like there was a shortage and people who knew… engineers always refer to engineers out here, is there a skill where all the companies want this right now and if you had the skill you would get scooped up but I can’t find it.
Adam:
You’re totally right about engineering. Any technology position is incredibly valuable right now for e-commerce organizations. And that’s everything from engineering to product management, which is a really interesting field for a lot of people to get into that really makes this business strategy and technology that I try to steer people into because they’re always needed.
Stephanie:
And that’s not actually a career path that you’re told about in the early days. I know I heard about product management, I’m like, “What does that actually mean?” And then, well you kind of should be a little bit technical and you should also have a strategic hat on when you’re thinking, I’m like, “I’ve never heard of this when I came out of college. Why not?”
Adam:
That’s right, that’s right. These are roles that people really just fall into. And that’s across all of e-commerce. There are very few colleges out there that offer any type of program in e-commerce. So when you get a degree in marketing, you may not be thinking about e-commerce marketing. It’s a very vast field and that’s just an example. So these are positions of the future that I try to steer new grads into or those that are looking to make a career change because this is an incredible field. But getting back to your question, our hottest positions right now are anything related to Amazon. Companies are really doubling down on their Amazon business, whether it be a marketing or sales, channel management, Amazon is huge. It’s the elephant in the room, right? So-
Stephanie:
It seems obvious, but when I hear that I’m like, “Oh, I wouldn’t think about hiring for a role specifically focused on Amazon,” but it makes.
Adam:
Yeah, Amazon, other marketplaces, retailer.com channels. If you’re a brand or manufacturer of products that are sold on Overstock, Wayfair, Zulily, you need to manage your online sales strategy and execution on those sites. So there are roles that are specifically focused on doing that as opposed to their direct to consumer channel off their own website. It’s a very vast and complex e-commerce industry.
Stephanie:
Yeah. No, that’s really interesting. How would someone develop skills for an Amazon specific role? It seems like you would have to maybe be a seller on Amazon and to know all the ins and outs. You would actually have to have been there, done that to be able to help another company?
Adam:
Yeah. So, yes. And part of what we get tasked to do is go out there and find individuals that have very relevant skill sets that can come in day one and hit the ground running. And that’s what we’re good at. But when I advise people on how to get that experience, you have to start small. You have to take on additional responsibilities. If you’re in a direct to consumer role right now and you’re specialist, start taking on more general generalist responsibilities, start dipping your feet into Amazon and just start asking questions and learn because this is the future and this is how you grow in your e-commerce career. E-commerce is really cross-functional. You need to work across all different departments. Across marketing and merchandising and promotions and fulfillment in no matter what role you’re in. And you’re going to have to deal with e-commerce metrics and web analytics in almost every role that you’re in.
Adam:
So that’s another question I get for individuals that are looking to get into e-commerce and they don’t know how to do it and they don’t know how to differentiate themselves. Maybe they’ve been working on the retail side, the retail brick and mortar side, and they’re seeing everything that’s going on now and they’re like, “Oh, Adam, I really want to get into e-commerce. How do I differentiate myself? What do I do to get my foot in the door?” And one of the things I always recommend is get certified in Google Analytics. It’s free. Google, they allow you to do this on their site. They have a program. And that’s something that is incredibly important for you to know. Almost every company uses Google Analytics in some way even if they do have a more sophisticated web analytics software and it’s free and you can put it on your resume and it’s great to talk about during interviews. So things like that and I think are really important.
Stephanie:
Got it. Well, how do you see the industry changing? Seems like e-commerce, of course, is changing really quickly and when I think about having… I mean, I love Google, I work there. But I think having Google Analytics as a certification, what’s next? Because I know at least on our side, when it comes to marketing campaigns and things like that, Google Analytics isn’t somewhere that we utilize anyways even if we’re not e-commerce. But I’m thinking about what’s coming next after that? What are the next platforms or tools or technologies or focus areas maybe that would come after that that someone could dive deep into along with Google Analytics because they are a force used by everyone in the industry too.
Adam:
Yeah, no, it’s a good question. And there are new platforms coming out all the time. There are platforms that are getting acquired left and right. There are tons of different marketing technologies out there, whether they’re related to paid search or email marketing. What I find is that companies, for the most part, don’t really care what you have experienced in as long as you have some sort of experience in these technologies because you can pick it up. It doesn’t take a genius to figure these out, but it does take someone that has a digital mindset or somebody that really could tackle the complexities of these different programs.
Adam:
But if you’ve mastered one, it’s really not that hard to master others. So yes, there are new platforms and new technologies coming out all the time and you really should do your best to update your skillset. But from my perspective, companies, in terms of what they’re requiring, you don’t need to have experience across all of these different tools. Which is good because how are you going to get your hands on Adobe Analytics if your company is not using it? It’s very difficult, right? So I think it’s important to demonstrate your ability to learn these new programs first and foremost.
Stephanie:
Yeah, completely agree. That’s what we look for when… whenever I’m going through the hiring process here, I look for more of like, do you have the ability to learn something and you have experience showing that you’ve tried new things and learn new things. You don’t have to know exactly how to use Adobe Audition, but could you pick it up because you’ve tried it? A different tool or something.
Adam:
Yes. Yeah, it’s a bit of a balance and sometimes a bit of a fight when we’re working with our clients and they want skill sets that are so specific and experience that is very specific to what they’re doing currently. Where it’s like, “Hey, do you really need that or can this person learn that?” And then they start thinking about it and we come to a bit of a compromise there.
Stephanie:
Yep. Cool. So I’m sure with all the companies that come to you for hiring right now, you might be seeing a different trend. Whether maybe it’s online grocery picking up and people asking you for help there. What industries do you see growing the fastest right now with everything going on?
Adam:
Yeah. You’re totally right and online grocery is huge right now and these are industries that were just novel, they were new. Online alcohol delivery, very new and that has been accelerated during these current times. And you look at pet food, you look at children’s toys, you look at home improvement, furniture. These are areas that are doing very well. Consumer health and beauty. We’re working with clients that are in these spaces right now that they’re e-commerce volume is where they wanted it to be a year from now, but they haven’t hired accordingly because who knew? And they’re scrambling and that’s very common right now. But they know that things are going to continue to spike even after everything’s back to normal and digital transformation is going to be accelerated more so than ever before.
Adam:
There’s going to be increasingly heavy investments in e-commerce and omni-channel. So we’re still in a really good spot. Everything is still really new. E-commerce as a whole is surprisingly a very small percentage of overall revenue for a lot of retailers and every point that jumps up is a lot for these companies and we’re going to continue to see that. So think about online furniture where consumer behavior has just completely changed where in the past people wouldn’t do it. They wanted to go to a store and sit on a couch or try out a bed and now you don’t need to do that. People are way more comfortable shopping online for these types of products without ever seeing it, without ever feeling it in person. And we’re going to see that across many industries at this point.
Stephanie:
Yeah, I agree. Do you think things will stay the same post pandemic because some things I’m thinking like furniture anyways, I would still want to try out and sit, whereas beds, I’m pretty used to buying a mattress and being able to send it back. But furniture, a lot of companies, anyways, you can’t just send it. Are there certain industries that you think will kind of go through a dip period again after everything calms down and then maybe ramp back up or you just think everything’s going to stay elevated at where it’s at now?
Adam:
Well, some of the elevation right now is severely elevated just because of everything that’s going on so we’ll see a dip for sure. But overall across the board I do think e-commerce activity is going to remain… the volume is just going to be extremely high. And to your point with wanting to shop for a couch but still sit on it, yes. But companies are getting way better at returns, making that an easy process and deliveries. Consumers are demanding faster and faster and they’re expecting faster and faster deliveries and companies are really working on that. And there are a lot of vendors out there that are 3PLs and similar to that are supporting them in getting those items up to these customers as fast as possible. And you’re going to see an increase in online volume just due to the fact that it’s becoming much easier. The barriers are breaking down.
Stephanie:
Yeah, I agree. I just wanted to order something off Amazon, and I saw now that you don’t have to bring a box back, you just bring it back to the UPS store and will ship it out with no box. And I’m like, “Oh, this is awesome.” Because that is actually what has held me up from returning things is not being able to find a box and being lazy. But I can definitely see a lot of industry’s changing and making that return process a lot more seamless. So then I will feel comfortable buying furniture or other things like that.
Adam:
That’s right.
Stephanie:
Yeah. Very cool. So do you see any technological patterns or trends coming down the pipe that you’re excited about because of this? Because I’m sure the underlying tech will have to change for a lot of these companies who, like you said, they weren’t expecting this this year. They’re maybe expecting a year, even five years down the line.
Adam:
Yeah, I’m a bit of a technology nerd, especially consumer technology, just personally. And what had really excited me prior to the pandemic was everything that was going on in regard to augmented reality and virtual reality and e-commerce. That was another field that was kind of teetering. We didn’t know if it was going to be successful. We didn’t know if that was going to be adopted. But now with people not going into stores as much, it makes a lot of sense. If you want to see what your beauty product looks like on you without even going into a store and you are able to do that just by holding your phone up. That is amazing. You can see your different hair colors, you can, going back to furniture, you can place that furniture in your room using your phone without even going into a store to see it. So there’s a lot of really neat things that they can do on that AR, VR side that can make customers a lot more comfortable shopping online than ever before.
Stephanie:
Yeah, no, no. That’s a really exciting space right now. Have you seen companies embracing that now? Companies who were not embracing it before actually starting to think about embracing it now? Because it still feels like a field that feels a little bit hard to break into right now, because it’s like, “What tech do I need? How do I get started?”
Adam:
It is very, very new. And I think that most companies that are thinking about it are mostly in just the very early development stage where they’re talking about it. They’re putting in into some strategic plans, but still need to work out the kinks. There are very few companies that do it right, right now, but I it’s I think an interesting field to watch.
Stephanie:
I’m still trying to think about too how the difference between how a company can use AR versus VR. Because VR feels easier to me because you’re in that world and things don’t have to be perfect. AR still has to be perfect. So I’m trying to think about, at least when we were trying to get things to work on Google maps in an AR version and it was really hard. I mean, it was snowing in Zurich and then the whole time the app would go down and some will change a piece of a building and put a sign on it and then the localization would be wrong and then it’d go down again. So I’m trying to think about which one would come first or maybe at the same time.
Adam:
So it’s certainly not perfect and the technology is getting better every year. VR is very expensive. You need to have a complete headset and there are not a lot of freestanding headsets either. So it needs to be connected to a computer as far as I’m aware. AR is a lot easier. You can utilize your smartphone and the technology is a little bit more limiting, but it does allow you to do a lot more with it. So I think companies are probably better off investing in augmented reality to start seeing how that grows because consumer adoption of virtual reality headsets, it’s just not there yet. But everybody has a smartphone.
Stephanie:
Yeah, I agree. And I think I just saw maybe Magic Leap, I mean, other than having to lay off a bunch of people, they’re shifting to enterprises now and they’re not focusing on consumers. They’re also wondering if there’s going to be a hiccup there with the companies who were producing the big headsets that were more expensive if they’re going to be there after all of this.
Adam:
Yeah. For consumers, I’m not really sure. But other industries, for the medical field, I can imagine Magic Leap being huge, right? So there’s a lot of potential there and we’ll see how it grows on the consumer side.
Stephanie:
Got it. Are there any industries in e-commerce that you’re most excited about right now other than the ones that are popping up now. But before all this started, are there industries that you were focused in on?
Adam:
So it’s interesting. When we first started, our business was very much comprised of fashion apparel companies, consumer electronics companies. It wasn’t until the past two, three years that CPG companies started investing very heavily in e-commerce. They were a little bit late to the game and they realized it. They started figuring out e-commerce and we’re talking food and beverage companies, we’re talking consumer health companies. And it’s very exciting times for them where they’re figuring out direct to consumer, they’re figuring out marketplace, they’re figuring out retailer.com and did they have very large complex businesses.
Adam:
A lot of these are very omni-channel too where they have stores and they’re incorporating their mobile application into their omni-channel strategy. So we’re working with a ton of these and I think that the opportunity there is really interesting as they really focus more on the customer journey as well. That they can the customer… if you’re going into a store, you don’t really have the ability to customize an experience for that customer as they walk into a store and look at your product on the physical shelf but on a digital shelf you can do that. So there’s a lot of opportunity there for emerging CPG companies to provide a really interesting customer journey to their experience that they otherwise couldn’t.
Adam:
And that is beneficial if your product is a subscription based, right? How do you maintain loyalty in a subscription environment? How do you differentiate yourself from a lot of other CPG brands out there? Maybe even ones that compete on price. So these companies are really trying to figure it out and hiring very large e-commerce teams to do so. So for us it’s been a lot of fun working with them and for candidates, it’s if you want to work in a very entrepreneurial startup like environment, but still for a very large company that has a ton of resources to make it successful, CPG is the way to go.
Stephanie:
That’s the most fun when you have resources to actually try something [inaudible 00:29:03].
Adam:
Yeah, yeah. A little less risky, but still you get the benefits of that startup environment.
Stephanie:
Yeah, no, that’s fine. Are there any companies that you either hear your clients looking to as leaders to watch or that you advise them like, Hey, you should check out maybe this company because they’re a leader with this, this and this. Is there anyone that we should look to either mimic or follow?
Adam:
Everybody wants to be the next cool startup in e-commerce. And everyone’s like, we want to be the next Casper. We want to be the next-
Stephanie:
Dollar Shave Club.
Adam:
Dollar Shave Club or Harry’s or whatever it might be. But this is where you have to level set with early stage startups and entrepreneurs. They think many times that they’re going to be able to acquire top talent just because their idea is so cool. And that’s often not the case and they’re oftentimes looking to pay them more heavy on the equity side than base compensation. And they think that because of their idea’s so cool that people are going to see the potential on this and that’s going to be okay for them. The truth is that’s not the case. That if you’re an early stage startup or an entrepreneur, you have to pay market rates. You just do. That’s the only way to be competitive. If you want top talent in the marketplace, you’re going to have to do that on top of providing equity. So we have to level set sometimes and make sure that they understand that and it’s a challenge, but you’re talking about their baby when you do that but that’s just what we see in the marketplace.
Stephanie:
Yeah. Very cool. Have you seen salaries grow over the past 10 years when it comes to what people are willing to pay e-commerce talent?
Adam:
Yeah. Yeah. E-commerce it pays well, it does because this is a huge revenue area for companies. They have a lot at stake here and these are roles that are highly specialized and there’s not a huge talent market out there. If you want to remain competitive, you have to pay highly competitive rates. So companies know this, they get it, they understand it. We work with companies that are based outside of major cities, but for their e-commerce talent, they really want to pay city rates, city market rates just to remain competitive and for not just acquisition but for retention too. They don’t want them jumping to another company. And this is going to be a significant factor going forward too with all these companies investing heavily in e-commerce and e-commerce teams growing and every company looking to hire e-commerce talent, how do you remain competitive?
Adam:
And that is, first and foremost in my opinion, compensation. And then companies are going to have to start thinking about remote or flexible work arrangements because this is what everybody wants. People reach out to me daily asking me if we have remote opportunities. This was before everything happened. And now I think that this is going to be front and center in people’s minds and on their wishlist going forward and companies are either going to need to adjust to this or be okay with losing out on top talent.
Stephanie:
Yeah. And I think this might’ve been a good forcing function to get those companies to a place where they feel more comfortable as long as they see good results. A lot of people have been working from home now, I could see some companies seeing bad results and some seeing good ones so it all depends.
Adam:
I’d hate for them just to base it on this time right now because it is such an unprecedented time that people are… their kids are home. It is very difficult to get things done and have to figure out how to work remotely maybe when they haven’t in the past. And it’s just a very unique environment right now. Test it when everyone’s back at work and things are a bit back to normal. That I think would be the true test.
Stephanie:
Yeah. Have you seen any of your clients adapting quickly to try and create good work from home type opportunities where maybe they’re like, “Okay, I’m going to shift that job req to be remote now instead?” Or are they a little bit slower with that?
Adam:
Yeah. So certainly a lot of our clients have said, “This is the final straw. These roles are going to be remote. Don’t worry about having people work in house for this or onsite.” But what’s happening now is that everything is remote where candidates are being interviewed over the phone and over Zoom. They’re being hired over Zoom. They are getting onboarded over Zoom. They’re going through orientation over Zoom. So everything is virtual and it’s a learning curve for everybody. It’s a learning curve for these companies. It’s a learning curve for candidates. I’ve had candidates that had to do presentations, interview presentations over Zoom, and that’s very unique and different and-
Stephanie:
Awkward.
Adam:
Very awkward. There are a lot of new challenges there.
Stephanie:
It’s like, “Are you laughing over there? Oh, it’s just frozen. Okay. Oh, awkward.”
Adam:
Yes, yes, exactly. Exactly. So we’re all figuring this out at the same time. And I think that in a more normal environment that companies will see that this is the future, you can’t stop it.
Stephanie:
All right, so towards the end of the interview here we do this thing called a lightning round sponsored by Salesforce Commerce Cloud. It’s where you can quickly answer whatever comes to mind and you have one minute and you have about five questions here.
Adam:
Okay.
Stephanie:
Are you ready Adam?
Adam:
I am ready.
Stephanie:
Okay, I’ll start with the easier ones first and then we’ll have a harder one last. All right. Since we were talking with you and our producer Hillary, that it’s lunchtime for you guys. What’s up next for lunch?
Adam:
Oh. So I am a big granola fan and I will eat granola for every meal of the day. And that’s what I will probably hit up for lunch.
Stephanie:
Yum. I haven’t heard your stomach rumbling yet so amazing. What’s up next on your Netflix or Hulu queue?
Adam:
Interesting. I have had Ozark on there the new season for a long time. I just have not had the opportunity to watch it. But that is a really interesting show and I’ve been looking forward to it.
Stephanie:
Awesome. I see our producer, Hillary is in my dock right now in all caps saying, “I love granola too.” That’s good.
Adam:
I’m glad.
Stephanie:
That is a fan favorite. What’s up next in your travel destinations? When you are allowed to travel?
Adam:
Oh man. I can’t wait to get out of the house, first and foremost. But assuming we can get out this summer, Maine has been our favorite destination for summer trips. We go to Portland, Maine. Love it there. The restaurants are fantastic. It’s on the water, there tons of parks to go to. We bring our kids, our dogs and the whole family goes and just they have a great time. So I’m hoping to still get there at some point.
Stephanie:
Awesome. Yeah, it sounds really pretty. What’s up next on your reading list or podcast list other than this podcast or [inaudible 00:37:46]?
Adam:
So my favorite podcast probably have to be How I built This with Guy Raz. So I listened to that pretty religiously and I love hearing the stories of these entrepreneurs and how they get started and what they did to scale and the challenges that they did face. And one of my favorite questions that Guy likes to ask is how much of your success can be attributed to luck? And surprisingly, almost everybody says a lot. And I find that just a really interesting. And, again, we talked about being in the right place at the right time and I think that’s really interesting. Of course, you make your own luck by getting yourself out there and working hard but the luck is certainly is a big factor.
Stephanie:
Oh yeah, completely agree. A lot of the reason we’re here is because of luck for sure. And timing and being like, “Oh, glad that happened when it did, because if not, we might not be at this company right now.”
Adam:
That’s right, that’s right.
Stephanie:
So completely agree. All right. The harder question. In your opinion, what’s up next for e-commerce pros?
Adam:
For individuals in e-commerce?
Stephanie:
Yeah.
Adam:
What’s up next? I think that we’re going to be seeing a lot of activity, a lot of companies doubling down on e-commerce like I mentioned. And what they’re going to be looking for are people that can understand the entire e-commerce ecosystem and that may be everything from retail, brick and mortar to omni-channel to direct e-commerce. Companies are going to look for people that can integrate their strategies and everything is becoming more integrated. There may not be different channels anymore. They’re all blending together. So for people that understand the business, that is going to be critical for these companies, and that’s where you should be really focusing on your skillset. If you’re a specialist right now, start learning outside of your box and start thinking about the business and how it operates and how everything ties together, because that’s what’s going to be most important.
Stephanie:
Love it. Great answer. All right. Thanks so much for coming on the show, Adam. This is fun.
Adam:
Is great. It’s a pleasure. Thank you so much.
