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Cindy Breshears is the Chief Transformational Officer (CTO) at Bluewolf, an IBM Company. In this role, Cindy is responsible for providing digital transformation leadership for Bluewolf and IBM strategic accounts. She has been a CIO for multiple organizations over the last 16 years, and recently sat down with us on IT Visionaries to discuss one trend in particular that is taking over the IT landscape: customer experience.
If the customer experience doesn’t radiate from the entire culture, the customer experience will be siloed. – Cindy Breshears